Contact Ambetter Customer Service

I will not recommend anyone to Ambetter. I have continuous problems with getting authorization for medical treatment. All the providers are no longer in-network and do not take Ambetter insurance.

Horrible customer service, cannot provide me an explanation for why I needed to verify my account and made me jump through hoops just to get that done and now they are claiming my plan lapsed even though they didn't let me know about it because they wouldn't let me log in because I had to verify and I will most likely have to go through the effort of contacting their unhelpful customer service again and run a marathon before they reinstate me for something that isn't my fault!! Do not use, do not recommend.

Yes from the minute I signed on with this insurance company ever had nothing but problems I tried to get a primary physician I was on the phone for 5 hours and every number they gave me was the wrong number that was not a primary it was for mental health or opiate addiction or HIV I I tried on again on Monday same thing I have earned 1,255 points as of 1106 it also says they were 1250 points were redeemed I'm not redeemed one point yet on anything also on 10/16 I had 1050 points and it also says that 1,000 points were redeemed and I have not redeemed nothing I have nothing wrong I have called numerous times to get this problem resolved and nobody seems to be able to help me I mean you shouldn't offer your clients things that you're not going to give them so somebody in your company is is using my money my rewards but it's not me I have called your customer service numerous times and got nowhere they have no idea what happened to my points yet because somebody use them obviously but it's right in my email I have the date the time everything I can screenshot it and send it to you I'm sorry if I sound a little upset but I am a little I'm a little bit peeled I mean it shouldn't be that freaking hard for your customer service to provide a primary physician without working phone number not for opioid addiction not for mental health not for HIV but a primary it is not complicated you need to hire people that's got some freaking brain cells but I have not been able to use rewards not one time I tried Walmart to get some bananas that didn't work I tried transportation and that didn't work it's activated the $25 is sitting there which is baloney it should have been like $250 to begin with so I would appreciate it if this problem would get resolved I've only been doing this since what October and then I switched to United and which I haven't used their insurance the only reason I switched is because I could not get a primary physician from your company so I would really really appreciate it if somebody would resolve my problem and figure out what is going on like with your customer service cuz they are terrible I mean terrible

I was transferred after going through their menu options and was on hold for 56 minutes at which point I gave up. Both AMbetter & Care Source use the same call center in the Philippines and we cant understand a thing they say! Please put your call center in the states where people speak English clearly.