Contact Ambetter Customer Service
Ambetter Phone Numbers and Emails
Toll-Free Number:
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(877) 617-0390Arkansas
Customer Service:
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(888) 926-5180Arizona Member Services TTY/TDD
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(888) 926-5057Arizona Member Services, Provider Inquiries
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(877) 617-0392Arkansas TTY/TDD
Ambetter Email:
How to Contact Ambetter Customer Service?
Most Popular Number:
| Total calls: 2 297 | Issues resolved: 106 | Last call: Dec 3, 2024 |
Ambetter Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ambetter Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ambetter is 8776170390. 47% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Ambetter may ask you for the following information to identify you as a customer: first and last name, customer id or account no or address or zip code.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Ambetter Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Ambetter is 8776170390. 47% of consumers used this number to address their issues and concerns.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 5 minutes.
Be prepared for the call as Ambetter may ask you for the following information to identify you as a customer: first and last name, customer id or account no or address or zip code.
People call Ambetter mainly because of request for information, product/ service, payments and charges.
21% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Ambetter is info@ambetterhealth.com.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Ambetter Website:
Ambetter Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
Attn: Legal Dept.
7700 Forsyth Blvd.
St. Louis, MO 63105
Ambetter Customer Service Reviews
This is by far the worse insurance I have ever had. The customer service is terrible.
They don't know who they have as Providers. The back and forth is exhausting. I literally just cancelled the insurance. I'd rather have no insurance than pay a penny more for this insurance.
Get better staff that know what they are doing. Better more doctors on staff. Do not schedule customers to doctors not on your list of providers. And do not provide doctors as a Provider that are not on your list of Providers.
And needing a referral for everything is stupid. I would rate this insurance a 0 if I could.
I will not recommend anyone to Ambetter. I have continuous problems with getting authorization for medical treatment. All the providers are no longer in-network and do not take Ambetter insurance.
Horrible customer service, cannot provide me an explanation for why I needed to verify my account and made me jump through hoops just to get that done and now they are claiming my plan lapsed even though they didn't let me know about it because they wouldn't let me log in because I had to verify and I will most likely have to go through the effort of contacting their unhelpful customer service again and run a marathon before they reinstate me for something that isn't my fault!! Do not use, do not recommend.
Yes from the minute I signed on with this insurance company ever had nothing but problems I tried to get a primary physician I was on the phone for 5 hours and every number they gave me was the wrong number that was not a primary it was for mental health or opiate addiction or HIV I I tried on again on Monday same thing I have earned 1,255 points as of 1106 it also says they were 1250 points were redeemed I'm not redeemed one point yet on anything also on 10/16 I had 1050 points and it also says that 1,000 points were redeemed and I have not redeemed nothing I have nothing wrong I have called numerous times to get this problem resolved and nobody seems to be able to help me I mean you shouldn't offer your clients things that you're not going to give them so somebody in your company is is using my money my rewards but it's not me I have called your customer service numerous times and got nowhere they have no idea what happened to my points yet because somebody use them obviously but it's right in my email I have the date the time everything I can screenshot it and send it to you I'm sorry if I sound a little upset but I am a little I'm a little bit peeled I mean it shouldn't be that freaking hard for your customer service to provide a primary physician without working phone number not for opioid addiction not for mental health not for HIV but a primary it is not complicated you need to hire people that's got some freaking brain cells but I have not been able to use rewards not one time I tried Walmart to get some bananas that didn't work I tried transportation and that didn't work it's activated the $25 is sitting there which is baloney it should have been like $250 to begin with so I would appreciate it if this problem would get resolved I've only been doing this since what October and then I switched to United and which I haven't used their insurance the only reason I switched is because I could not get a primary physician from your company so I would really really appreciate it if somebody would resolve my problem and figure out what is going on like with your customer service cuz they are terrible I mean terrible
How Good is Ambetter's Customer Service?
Summary of Ambetter Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Ambetter?
Payments and Charges Question:
- “Debit card issues”
- “Payment info”
- “Fraud”
Request for Information Question:
- “They keep calling my brother and I'm trying to find out why they calling about me”
- “Confirmation of cancellation letter”
- “Checking my coverage”
Product/ Service Question:
- “Insurance card”
- “Need a new cares act check sent to me because old one was damaged and they will not allow me to deposit/ nor cash it.”
- “I need to be resent my insurance card”
Account Question:
- “Ambetter rewards”
- “Reward”
- “Saying I'm still a member but I have Medicare now I turned 65may 3”
Cards Question:
- “Member rewards card”
- “Add points to my rewards card”
- “Please help me rewards card”
Activation/ Cancellation Question:
- “For cancellation confirmation letter”
- “Cancel coverage”
- “To cancel”
Return/ Replace Question:
- “Need a replacement card”
- “Need to change pcp”
- “My plan has changed and I did not want it to”
Shipping and Delivery Question:
- “I didnt get my 25.00 funds on my active card”
- “Sick didn't get my insurance card”
- “Didn't get my member id number”
Staff Question:
- “Customer service”
- “I got scammed outta 510.00 when i calked one of ambetter customer service lines aboit my refund that i payed”
- “Speak to customer service”
Employment Question:
- “Employment change”
- “Job lost”
- “W-2”
Refund Question:
- “Need my money back you snake”
- “Fourth time calling for the same complaint. I need a refund immediately or I will contact my attorney”
- “Refund”
Website/ Application Question:
- “The website is not working”
- “The website is down”
- “With the website”
Other Question:
- “Trying to find a doctor”
- “1095 form”
- “Appeal a decision on my medication”
Compare Ambetter Customer Service To
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